Shipping Policy
At Vintage brooch Shop, we want to ensure that your vintage brooches are handled with care and reach you in perfect condition. Please review our shipping policy for details on shipping times, fees, and international orders:
Shipping Times
Orders are typically processed within 1-3 business days (excluding weekends and holidays).
Shipping times may vary depending on your location and the selected shipping method.
Estimated delivery times are provided at the time of checkout for your convenience.
Shipping Fees
We offer competitive shipping rates based on your location and the weight of your order.
Shipping fees are calculated at checkout and will be displayed before you complete your purchase.
International Orders
We are delighted to ship our vintage brooches internationally.
International shipping rates and delivery times may vary. Please check the estimated delivery times during checkout.
Please note that international customers may be responsible for customs duties and taxes imposed by their respective countries. These fees are not included in our shipping charges.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS (if provided during checkout).
You can track the progress of your order using the provided tracking number on our website or through the carrier’s website.
Return and Exchange Policy
We want you to be thrilled with your vintage brooch from Vintage brooch Shop. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and exchange policy:
Returns
You may return your vintage brooch within 30 days of receiving your order.
To be eligible for a return, the item must be in its original, unworn condition, with all tags and packaging intact.
Please contact our customer support team to initiate the return process and receive a return authorization (RA) number.
Once your return is approved, you can send the item back to us using a shipping method of your choice. Return shipping costs are the responsibility of the customer.
Exchanges
If you received the wrong brooch or a defective product, please contact us immediately, and we will arrange for a replacement at no additional cost to you.
To exchange an item for a different design or style, please contact our customer support team for assistance.
Refunds
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used during checkout.
Contact Us
If you have any questions, concerns, or require assistance with your order, please don’t hesitate to reach out to our dedicated customer support team. We are here to make your shopping experience with Vintage brooch Shop as enjoyable and stress-free as possible.
Thank you for choosing Vintage brooch Shop for your vintage brooches. We appreciate your business and look forward to providing you with timeless pieces of history.
Warmest regards,
CHEN
Founder, Vintage brooch Shop